The Urban Collar Pet Services, LLCEffective Date: February 14th, 2025.

This Privacy Policy explains how The Urban Collar Pet Services, LLC (“The Urban Collar,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you use our website, mobile applications, or services (collectively, the “Services”). By accessing or using our Services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of information from clients, website visitors, or third parties:

A.  Personal Information

NameEmail addressPhone numberMailing or service addressPayment information (via secure third-party processor)Pet information (name, breed, size, health details)

B.  Usage & Technical Information

IP addressBrowser typeDevice identifiersAccess times and pages viewedLocation data (with consent)

2. How We Use Your Information

We use the information we collect to:

Process bookings and paymentsAssign pet care specialistsSend appointment confirmations, updates, and remindersCommunicate with you regarding services and promotionsRespond to inquiries or customer support requestsImprove our website and service offeringsComply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

Authorized staff and groomers for scheduling and service coordinationPayment processors (e.g., Stripe, Square) to process transactionsIT service providers for platform maintenance and CRM operationsLegal authorities if required by law or to protect our rights

All third-party vendors are contractually obligated to safeguard your information and use it only for permitted purposes.

4. Cookies & Tracking Technologies

We may use cookies, pixels, and analytics tools (e.g., Google Analytics) to:

Understand site usage and performanceImprove user experienceDeliver tailored ads and remarketing content

You can adjust your browser settings to disable cookies at any time.

5. Marketing Communications

If you opt in, we may send you promotional emails or text messages about our services or offers. You may opt out at any time by:

Clicking “unsubscribe” in an emailReplying “STOP” to SMS messagesEmailing us at: [email protected]

6. Your Data Rights

Depending on your jurisdiction, you may have the right to:

Request access to the personal data we hold about youRequest correction or deletion of inaccurate or outdated dataObject to or restrict certain types of data processingWithdraw consent at any time (where consent was the basis of processing)

To exercise any of these rights, contact us at [email protected].

7. Data Retention

We retain personal information for as long as necessary to:

Fulfill the purposes outlined in this PolicyComply with legal or tax obligationsResolve disputes or enforce agreements

When no longer needed, we securely delete or anonymize your data.

8. Security of Your Information

We implement reasonable administrative, physical, and technical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently received such data, we will delete it immediately.

10. Third-Party Links

Our website may contain links to third-party websites or services not controlled by us. We are not responsible for the privacy practices or content of those third parties.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be effective immediately upon posting. Your continued use of the Services after any update constitutes your agreement to the revised terms.

12. Contact Us

For questions or concerns regarding this Privacy Policy or your data:The Urban Collar Pet Services, LLCNew Jersey, USA📧 Email: [email protected]📞 Phone: 929-445-8354🌐 Web: www.theurbancollar.com